Privacy

Privacy policy

Northgate Realty, 100 Example Street, Example City. Last updated 2 October 2026.

What we collect

When you enquire about a property by WhatsApp, SMS, email, our website form, or a comment or message on our Facebook Page or Instagram account: your name, the contact details you use, what you wrote, any photos you attach, and what you are looking for (budget, area, property type).
When you list a property with us: the property details and photographs, and your contact details as the owner or agent.
From our Facebook Page and Instagram account: comments on our posts, direct messages sent to us, and the public name and profile picture of the person who sent them, as provided by Meta.

How we use it

To answer your enquiry and match you with properties. A member of our staff reads every message; software helps us sort messages and draft a first reply, but a person decides what is sent.
To keep a record of enquiries and listings so that our agents can follow up.
To send you properties you asked for, on the channel you contacted us on. You can tell us to stop at any time.

We do not sell personal information and we do not use it for advertising.

Who can see it

Northgate staff, on a need-to-know basis. Field agents see only the clients assigned to them and never see a property owner's contact details. Our systems are run for us by JMCB Technology Group and hosted on Vercel and Supabase (United States). Messages sent through Facebook, Instagram, WhatsApp or SMS also pass through those platforms under their own terms.

How long we keep it

Enquiries and client records are kept while we are working with you and for up to three years afterwards, so that we can honour any agreement made. Listing records are kept for as long as the property is on the market and for our sales history afterwards.

Your choices

You can ask us to show you what we hold about you, correct it, or delete it. Message us on WhatsApp at +1 555 555 0100, email the office, or use the data deletion request page. We answer within 14 days.

Facebook and Instagram

Our Page and Instagram account are connected to our property hub so that comments and messages reach our staff. If you would rather we did not keep a message you sent us there, tell us and we will remove it from our records. Removing a comment from Facebook itself is done on Facebook.